Vendor: Quietfail Apps Last updated: 23 August 2026
| Channel | Where | Use it for |
|---|---|---|
| Support portal | https://quietfail.atlassian.net/helpcenter/SUPPORT | Everything. A portal request has a number and a history. |
| [email protected] | If the portal is unavailable to you. |
The portal is the primary channel. A request raised there can be tracked; an email cannot.
Monday to Friday, 09:00–18:00 (UTC−3). Requests received outside these hours are answered on the next business day.
Acknowledgement. A request raised during hours of operation is acknowledged within one business day. Acknowledgement means a human has read it and told you what happens next — not that it is already fixed.
Security issues. Vulnerabilities are classified by CVSS and fixed within the timeframes of the Atlassian Marketplace Security Bug Fix Policy. That policy governs, not a timeframe invented here. Report them through either channel above, or see the Security Policy for details.
Functional bugs. Reproducible bugs are fixed and released as Marketplace versions. Where a fix depends on an Atlassian platform change, we say so and link the platform ticket rather than leave the request open without explanation.
Stated deliberately, because a support page that promises more than a one-person operation delivers is worse than a modest one:
vendor-operated infrastructure; its availability is Atlassian's, and is covered by your agreement with Atlassian rather than by us. There is nothing of ours that can be up or down independently.
If a request has gone unanswered past the acknowledgement commitment above, reply on the same portal request — it raises the ticket in the queue and keeps the history in one place. If the portal itself is the problem, email [email protected] with the request number.